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Why Us

Commitment and Service Values
  • Old fashioned quality customer service based on building relationships with our customers
  • We will go that extra mile to source the best frame for you
  • We offer complimentary adjustments and cleaning of your glasses
  • We reward our customers with shopping discounts in our store when they refer new customers our way
  • Professional with extensive up to date industry knowledge
  • We won’t sell you something you don’t need
Benefits
  • Personalised Service
    Our team is friendly and welcoming. We are real people from within the local community who take the time to meet your eyewear needs and make the effort to source your preferred brand, frame, colour and specific requirements.
  • Quality products
    We are constantly replenishing the stock in our store with fresh, unique and popular frame wear. Quality brands that enhance your appearance while still being functional and at the same time backed by a one year warranty.
  • Safety Eyewear
    With the majority of eye injuries occurring in the workplace through inadequate or inappropriate eye protection or failing to following OH&S practices, we can assist your organisations to reduce injuries across industries such as Mining, Manufacturing, construction and transport etc.
  • Investment in technology and equipment
    Reinvestment back into our business to ensure our diagnostic equipment provides us with the right resources that enable us to provide quality patient care.
  • One year warranty
    All our frames come with a one year guarantee against manufacturer’s faults.
  • Customer Loyalty Shopper Program
    We reward our customers for their loyalty with savings on their future purchases. Ask our staff for more details on how this works.
  • Investment in Staff
    All our staff are extensively trained and have the opportunity to complete the Nationally Accredited course for optometric assistants run by Sydney TAFE.
  • 30 day prescription exchange
    If for any reason you are not happy with your prescription and after a re-check by our Optometrist we offer a 30 day exchange on lenses. * Only applies to lenses
  • 6 month breakage protection and warranty
    Should you break or damage your prescription glasses (frame and/or lenses) within 6 months of purchase, we will replace them for 50 % of the non discounted price. We will also repair or replace any eyewear found to be defective.
Customer Guarantee
  • Prescription Alterations
    If original eye test was done at Figtree or Warrawong and your prescription changes within 30 days of the purchase date, we will provide and fit your new lens FREE of charge.
  • Free lifetime servicing, cleaning and adjustments
    Over time, your glasses or prescriptions sunglasses will need a clean up so that they maintain comfort and fit. As a valued customer of Figtree Eyecare, we provide you with free servicing, cleaning and adjustments for as long as you own your glasses. Just call into our shop anytime and our friendly team are there to assist.
  • 6 month breakage protection and warranty
    Accidents happen! If you break or damage your prescription glasses (frame and or lenses) within 6 months of purchase bring them in and we will replace them for 50% of the current retail price. If your glasses or prescription sunglasses are found to be defective, we will repair or replace them up to 6 months from the date of purchase. Theft or loss is not covered.
Medicare
Medicare is a system that covers all Australian residents and some visitors for consultations and some medical procedures with doctors and optometrists.

Medicare benefits can be rebated when paying your account at the time of consultation.
Health fund partners
If you have private health fund coverage for ‘Ancillaries’ you should be entitled to receive a reimbursement for your eyewear, lenses, contact lenses and sunglasses. The level of rebate varies from fund to fund however you can simply claim your benefit directly form your health fund when making your purchase which will leave you with no out of pocket expenses. Click on your health fund’s logo below for more information.